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You or any member of your party may cancel their travel arrangements at any time. Written notification or an e-mail to that effect from the person who made the booking must be received at our office. The cancellation charges applicable are as per the published cancellation policy below:
Prior to 45 days or more: 40% of tour cost
Between 44-31 days of departure: 50% of tour cost
Between 30-21 days of departure: 60% of tour cost
Between 20-14 days of departure: 75% of tour cost
14 days to date of departure: 100%
In case of no show: 100%
100 % refund before 7 days of departure or booking date
50 % refund before 3 days of date of booking.
No refund if refund is requested on date of booking for hotel and car.
Note : Refund on airline tickets, railway tickets will be processed as per the refund fees and structure on actual basis. Refund will be processed online within 7- 10 working days.
14 days to date of departure: 100%
In case of no show: 100%
If you face any problem during your holiday, please inform the relevant supplier (e.g. your hotelier, transporter etc.) and/or our representative immediately who will endeavour to set things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us, with your booking reference and all other relevant information. However, please be advised that while we are happy to assist you in the redressal of your complaint, if any, we will be able to extend only our best efforts in managing/coordinating your complaint with the respective service provider. All third party service providers are independent contractors who are at no time under our control or supervision.
All booking vouchers and tickets will be provided 3 days before departure.
